Return & Refund Policy

Last Updated: September 17, 2026

At Almazeh.store, we are committed to providing our customers with quality food products and a reliable shopping experience. Because many of our products are food items, certain products may not be eligible for return once delivered.

1. Returns

We generally do not accept returns of food products, including dates, nuts, chocolates, sauces, spices, tea, sweets, and other edible items, due to food safety and hygiene reasons.

However, if you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible.

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 24 hours of delivery.

To help us resolve the issue, please provide:

• Your order number

• A description of the problem

• Clear photos of the product and packaging

• Any other information we may reasonably require

After reviewing your request, we may offer a replacement or refund, depending on the circumstances.

3. Refunds

If your refund is approved, the refund will be processed to the original payment method where possible.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

4. Products Damaged During Delivery

If a product is damaged during delivery, please contact us within 24 hours and provide photographs of the damaged product and packaging.

We will review the case and, where appropriate, arrange a replacement or refund.

5. Wrong or Missing Items

If you receive an incorrect item or an item is missing from your order, please notify us within 24 hours of delivery.

After verification, we may provide the missing item, replace the incorrect item, or issue an appropriate refund.

6. Change of Mind

We do not normally accept returns or provide refunds simply because a customer has changed their mind after an order has been delivered, particularly for food and other perishable or consumable products.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accepted if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

8. Non-Food Products

If we offer any non-food products that are eligible for return, the applicable return conditions will be stated on the relevant product page or communicated to the customer.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us through the contact details provided on our website.

Almazeh.store
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